ZB777 Privacy Policy

ZB777 ("the Operator", "we", "us" or "our") is committed to protecting the privacy and personal data of every individual who accesses or registers on the ZB777 platform ("Platform"). This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which that data is processed, the legal basis relied upon for each processing activity, and the rights available to you as a data subject.

This Policy applies to all users of the Platform, including visitors who browse without registering, registered account holders, and individuals who interact with ZB777 via email or any other communication channel. It should be read together with our Terms & Conditions and Responsible Gambling Policy.

By registering an account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood how your personal data will be handled. If you have any concerns or questions, please contact us using the details provided in Section 15.

The following terms carry the meanings assigned to them below throughout this Policy. Where context allows, the singular includes the plural and vice versa.

ZB777 collects only the personal data that is necessary for the legitimate purposes described in this Policy. The categories of data we may collect include:

3.1 Registration & Account Data

• Full legal name, date of birth and gender.
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and country.
• Email address and contact telephone number.
• Username, encrypted password and security question responses.
• Account currency preference (e.g., PKR).

3.2 KYC & Verification Data

• Government-issued identity document (e.g., CNIC, passport, driver's licence) — document number, issuing authority, expiry date and scanned copy.
• Proof of address documents such as utility bills or bank statements.
• Proof of payment method ownership (e.g., mobile wallet confirmation, bank statement excerpt).
• Source of funds documentation where required by anti-money laundering obligations.

3.3 Financial & Transaction Data

• Deposit and withdrawal history, including amounts in PKR or applicable currency, timestamps and payment method references.
• Payment method identifiers (e.g., masked mobile wallet numbers, partial bank account details) — full payment credentials are never stored by ZB777.
• Bonus and promotional transaction records.

3.4 Gaming & Behavioural Data

• Betting history, game session data, wager amounts and outcomes.
• Responsible gambling tool settings, including deposit limits, session limits and self-exclusion status.
• Customer support interaction records.

3.5 Technical & Device Data

• IP address, device identifiers, browser type and version, operating system.
• Session timestamps, pages visited, click-path data and platform feature usage.
• Geolocation data at the country or region level, derived from IP address.

ZB777 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or interact with any feature of the Platform.
• Automatically — through cookies, server logs and similar tracking technologies as you browse and use the Platform. See Section 8 for full details.
• From third-party verification providers — KYC and anti-fraud service providers may supply supplementary identity or risk-assessment data as part of the verification process.
• From payment processors — transaction confirmation and reference data is received from payment intermediaries to reconcile deposits and withdrawals.

Where applicable data-protection law requires ZB777 to identify a lawful basis for each processing activity, we rely on the following grounds:

ZB777 uses the personal data it collects strictly for the following purposes:

• Account management: Creating, maintaining and securing your account, including password resets and notification delivery.
• KYC & compliance: Verifying your identity and age, complying with anti-money laundering obligations and responsible gambling requirements.
• Service delivery: Processing deposits, withdrawals and bets; settling cricket, PSL and other sports markets; delivering live casino and slots.
• Customer support: Responding to queries, complaints and dispute escalations received via email or live chat.
• Fraud prevention & security: Detecting multi-accounting, collusion, bonus abuse, unauthorised access and other prohibited conduct described in our Terms & Conditions.
• Responsible gambling: Monitoring gaming patterns to identify potential problem gambling indicators, applying limits and processing self-exclusion requests.
• Marketing: Where you have provided consent, sending promotional offers, cricket and PSL bonus alerts, reload bonuses and other communications. You may opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve features, fix bugs and optimise user experience across devices.
• Legal compliance: Retaining records to satisfy obligations under applicable licensing conditions and responding to lawful requests from competent authorities.

ZB777 does not sell or rent your personal data. We may share it only in the circumstances described below, and only to the minimum extent necessary:

• KYC & Verification Providers: Third-party identity verification services process submitted documents and return verification outcomes. These providers act as data processors under contractual agreements and are prohibited from using your data for their own purposes.
• Payment Processors: Transaction data is shared with payment intermediaries solely to execute deposits and withdrawals. Payment method references such as Easypaisa, JazzCash, Raast, HBL and UBL are processed in accordance with each provider's own terms — none of these providers are affiliated with or endorse ZB777 or gambling activity.
• Fraud Prevention & Security Partners: Aggregated or tokenised data may be shared with anti-fraud platforms to detect and prevent prohibited account activity, chargebacks and financial crime.
• Gaming Software Providers: Game round data necessary to determine bet outcomes is processed by third-party game suppliers under data-processing agreements. These suppliers receive only the data required to settle game results.
• Legal & Regulatory Disclosure: ZB777 may disclose personal data to competent authorities, courts or regulators where required to do so by applicable law, court order or lawful request, to the extent that such disclosure is proportionate and lawful.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of ZB777's business assets, personal data held may form part of the transferred assets. Users will be notified in advance of any such transfer and of any change to this Policy arising from it.

ZB777 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the Platform efficiently, maintain your session state, and gather analytics data. The categories of cookies we use are as follows:

You may withdraw consent for non-essential cookies at any time through your browser settings or the Platform's cookie preference centre. Disabling analytics or marketing cookies will not affect your ability to use the Platform's core features.

ZB777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or licensing conditions. The general retention periods applied are as follows:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure (whichever is later), as required by applicable AML obligations.
• Transaction records: Retained for a minimum of five (5) years to satisfy financial record-keeping obligations.
• Support correspondence: Retained for three (3) years from the date of last interaction, or longer if the correspondence relates to an unresolved dispute or regulatory inquiry.
• Marketing preferences and consent records: Retained for the duration of your account plus three (3) years, to demonstrate compliance with consent obligations.
• Technical and session data (logs): Retained for up to twelve (12) months for security and fraud-investigation purposes, after which it is anonymised or deleted.

Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and research purposes.

ZB777 implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive data fields including identity documents and financial records.
• Role-based access controls ensuring only authorised personnel can access personal data.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Pseudonymisation of data used for internal analytics and reporting where feasible.
• Formal incident response procedures for identifying, containing and notifying data breaches in accordance with applicable obligations.

While ZB777 takes data security seriously, no transmission over the internet is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials and for notifying ZB777 promptly if you suspect any unauthorised access to your account.

Subject to applicable law and certain limitations, you hold the following rights in relation to your personal data held by ZB777. To exercise any of these rights, contact us using the details in Section 15. ZB777 will respond to valid requests within thirty (30) days.

ZB777 is an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the Operator's license jurisdiction. Age verification is conducted as part of the KYC process for all registered accounts.

If ZB777 becomes aware that personal data has been collected from a person below the applicable minimum age, that data will be deleted promptly, the associated account will be closed, and any deposits returned. Any winnings generated on an underage account will be forfeited in accordance with our Terms & Conditions.

Parents and guardians are encouraged to use internet filtering and parental control tools to prevent minors from accessing gaming platforms. ZB777 strongly supports the use of such tools.

The Platform may contain references to third-party payment methods or service providers for context and familiarity. ZB777 does not control the data-handling practices of any third-party service and is not responsible for the privacy policies or practices of those services.

Payment method names referenced on this Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned for contextual reference only and do not imply any affiliation, endorsement or data-sharing arrangement between those providers and ZB777.

ZB777 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or regulatory requirements. Material changes will be communicated to registered Users by posting a prominent notice on the Platform or sending a notification to your registered email address prior to the change taking effect.

The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by ZB777, please contact our Data Privacy team using the details below. All correspondence must be submitted in English.

For general account or gaming queries, please also visit our FAQ page, which covers the most common questions about ZB777 accounts, deposits, withdrawals and responsible gambling tools.